Payment and Refund Policy

Last updated: 5 October 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of digital courses, training modules, and professional resources offered through spotlenko. These include detailed materials on studio equipment setup, dynamic camera operation, lighting and sound waves, and workflows for television news and live shows. The policy governs transactions for both one-time course access and subscription-based ongoing resources. It covers services delivered electronically to customers in the United Kingdom and does not extend to physical goods or in-person training sessions.

Prices, Currencies, Taxes, and Any Additional Charges

All prices are displayed in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing rate where applicable. Additional charges may apply for premium add-ons such as extended access periods or downloadable supplementary files. Prices are subject to change without prior notice, though confirmed orders will be honoured at the price displayed at the time of purchase. No hidden fees are applied beyond those clearly stated during the checkout process.

Accepted Payment Methods, Payment Authorisation, and Payment Security

We accept major credit and debit cards, bank transfers, and approved digital wallets. Payment authorisation occurs immediately upon order submission through secure third-party processors. All transactions employ industry-standard encryption and comply with Payment Card Industry Data Security Standards. Authorisation may be declined if fraud indicators are detected or if the payment details do not match the billing information provided.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, an order confirmation email is sent to the address provided, detailing the purchased items and access instructions. A binding contract forms when we issue this confirmation. Access to digital content is granted instantly after confirmation, subject to the terms outlined in this policy.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, customers in the United Kingdom have a 14-day cooling-off period from the date of purchase to cancel without providing a reason. This right applies to most digital purchases but is lost once the customer begins downloading or streaming the content. Subscriptions may be cancelled at any time, with access continuing until the end of the paid period.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available within the 14-day period if the customer has not accessed or downloaded the material. Exclusions include courses where partial or full access has occurred, promotional bundles, and any customised or personalised resources. Non-refundable items encompass subscription fees already used and any taxes paid that cannot be reclaimed.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact [email protected] or submit details through the contact form on the Contacts page. Provide your order number, full name, email address associated with the purchase, and a brief explanation. Requests must be submitted within the applicable time frame and include proof of purchase if requested.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request is reviewed within five working days. We assess eligibility based on access records and policy terms. Approval results in immediate processing, while rejection includes a clear written explanation. Customers may appeal a rejection once by providing additional supporting information.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method. Processing typically completes within seven to fourteen working days, though bank processing times may extend this to thirty days. Customers receive confirmation once the refund has been initiated.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital content refunds are strictly limited to the cooling-off period before access begins. Subscriptions renew automatically unless cancelled prior to the renewal date. Promotional offers carry the same refund terms as standard purchases, with no extended periods granted for discounted items.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments must be resolved within seven days or the order will be cancelled. Duplicate charges are investigated promptly and refunded where verified. Chargebacks are treated as potential contract breaches and may result in account suspension. Suspected fraud leads to immediate order hold and reporting to relevant authorities if necessary.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy does not affect statutory rights under the Consumer Rights Act 2015, including the right to goods and digital content of satisfactory quality. UK customers retain rights to remedies for faulty digital content even after the cooling-off period in certain circumstances. Nothing in this policy excludes liability for negligence or fraud.

Contact Route, Policy Changes, and Last-Updated Date

For questions regarding this policy, reach [email protected] or use the contact form on the Contacts page. We may update this policy periodically to reflect legal changes. The current version was last updated on 5 October 2026 and supersedes all previous versions. Continued use of the site after updates constitutes acceptance of the revised terms.